Internal regulations




RULES OF PROCEDURE
GENERAL TERMS AND CONDITIONS

1. Customers must accept the house rules before booking and comply with them and any instructions given by the owner during their stay. Failure to do so may result in penalties, including deductions from the security deposit.


2. Clients must inform the owner of any incidents or complaints from neighbours as soon as possible.

3. WARNING: VEHICLE ESSENTIAL - Due to its isolated location, this property is not recommended for people without a vehicle. The use of a vehicle is essential for this rental. Nestled in the hills above Beausoleil, near the Grima forest, this residence is located in a peaceful, secluded residential area, far from the hustle and bustle of the city. Please note that there is a very steep climb up a narrow, winding road of approximately 500 meters leading to the property, with limited street lighting. This information is provided for your safety and comfort. We decline all responsibility for any inconvenience caused by the absence of a vehicle and the isolation of the property.


4. All indoor areas are non-smoking.


5. Pets allowed: Your dog or cat is allowed at an additional cost, with a limit of two pets per accommodation.


6. The accommodation is not suitable for people with reduced mobility.


7. Parties are not permitted.

8. LENGTH OF STAY
The rental period is fixed at the time of booking. The customer may not stay beyond the period booked. Arrival is from 6 p.m. and departure must be by 10 a.m. at the latest.


9. ARRIVAL
Prior to arrival, guests should contact our Co-Host as soon as possible to arrange check-in and key collection. They will receive the Co-host's number prior to arrival. Arrivals are scheduled from 5pm and must correspond to the booking date. Prior appointment is compulsory, even if no changes are planned. For any schedule changes, please contact our Co-host to discuss the options available.

10. DEPARTURE
Departures must be made before 10am. Please ensure that you vacate the accommodation before this time on the day of departure and make an appointment with our Co-host for check-out and handover of the keys no later than the day before, even if no changes are planned. For any requests for different times, please contact our Co-host in advance to discuss the options available.


11. CAPACITY OF ACCOMMODATION

Reservations are made for a specific number of people. Additional guests may be refused if the number agreed at the time of booking is exceeded. The written agreement of the owner is required to receive guests.


12. INVENTORY OF FIXTURES AND FITTINGS.

Reservation and acceptance of the General Terms and Conditions of Sale constitute an implied condition of the property. Any shortcomings or malfunctions must be reported within 24 hours. In the absence of a formal inventory of fixtures, the presumption of good condition applies. The Customer is responsible for keeping the accommodation clean during the rental period. The renewal of basic supplies is the responsibility of the Customer. The inventory will be sent electronically prior to arrival.


13. PROGRESS OF THE HOLIDAY
13.1 The Customer must avoid making any noise that might disturb neighbours, particularly noise from multimedia and other equipment.
13.2. The Customer may not object to a visit to the premises if the owner or his/her authorised representative so requests, in particular if windows or shutters left open by the Customer need to be closed urgently in his/her absence or to inspect any damage reported, or to replace defective appliances. In all cases, the owner will give the Customer prior notice if it becomes necessary to access the property in the Customer's absence.
13.3. Customers are entirely responsible in all circumstances for the safety of their children and for any disturbance caused to neighbours,
13.4. The Customer may not use the postal address of the rental property to receive mail or parcels.
13.5 . Non-smoking accommodation, no smoking inside or leaning against the open window, Smoking areas: outside (garden, stairs)The Client must dispose of their cigarette butts and ashes properly in the ashtrays provided and must not, under any circumstances, throw them into the Property.

13.6 .We provide soap, all necessary cleaning products, and toilet paper at the beginning of your stay. However, replenishing these items during your stay will be at your expense


14. PARKING
Free open car park with automatic gate. Maximum authorised length: 5m. Only one vehicle per flat in spaces 2, 3 and 4. Please park close to the wall to leave a 3m clearance. Spaces 1 and 5 are private.


15. RUBBISH AND SELECTIVE SORTING
Please dispose of your rubbish and recyclable waste in the bins provided. Do not leave anything in the communal areas. Only throw toilet paper in the toilets.

16. SECURITY
On departure, please ensure that all windows and doors are closed and locked for safety and to avoid rain damage. Water, electricity and air-conditioning costs are included, but please turn off lights when leaving, save water and close doors/windows when using air-conditioning to protect the environment.

17. BREAKAGE / DAMAGE / THEFT / FORGOTTEN ITEMS
17.1. Report any damage immediately, otherwise the deposit will be deducted.
17.2. Theft or loss will result in a deduction from the deposit.
17.3. The customer is responsible for any damage or theft, without any right of action against the owner. The owner declines all responsibility for the loss or theft of objects on the site.

18. CLEANING AND FINAL CLEANING OF THE ACCOMMODATION
The cleaning charge includes full cleaning after your departure. Please leave the accommodation reasonably clean, put the dishes away and dispose of the rubbish in the bins 100 metres away. Don't forget to clean all the appliances you've used. As for bed linen and towels, please unpack them carefully, separating the sheets from the towels without folding them.

19. LIST OF EMERGENCY NUMBERS
The following emergency numbers can be used to contact emergency services free of charge 24 hours a day:
Ambulance: 15
Police - Gendarmerie: 17
Fire brigade: 18
Emergency number for the deaf or hard of hearing: 114
European emergency number: 112

20. IN THE EVENT OF A PROBLEM
In the event of a problem, contact the owner or Anthony immediately. No reimbursement of repair costs will be made without prior agreement. Report any breakage or damage, even if not apparent. The deposit may be reduced in the event of loss or damage.

21. WIFI
The lessor provides its lessees with free high-speed Wi-Fi access on request, without any guarantee of quality or availability. This service is provided as is and subject to availability. Under no circumstances may the lessor be held responsible for the use of, access to, or any problem with the connection to the Internet service.

22. UNUSED SERVICES
In the event of interruption or shortening of the stay, whether due to late arrival or early departure, no refund will be given for unused services.

23. COMPLIANCE WITH THE RULES
Compliance with the rules and regulations of the property is essential. The owner reserves the right to terminate your authorisation to occupy the property and to expel you from the property if you refuse to comply with these rules or if you disturb the neighbours or other holidaymakers.

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