RULES OF PROCEDURE
GENERAL TERMS AND CONDITIONS
1. Customers must accept the house rules before booking and comply with them and any instructions given by the owner during their stay. Failure to do so may result in penalties, including deductions from the security deposit.
2. Clients must inform the owner of any incidents or complaints from neighbours as soon as possible.
3. IMPORTANT: Access to the property requires a car. The access road is narrow, winding and steep. Please consult the video available on the booking site to view the road approximately 60 metres before reaching the property.
4. All indoor areas are non-smoking.
5. Pets (dogs/cats) are accepted up to a limit of 2 per accommodation.
6. The accommodation is not suitable for people with reduced mobility.
7. Parties are not permitted.
8. LENGTH OF STAY
The rental period is fixed at the time of booking. The customer may not stay beyond the period booked. Arrival is from 6 p.m. and departure must be by 10 a.m. at the latest.
The customer is responsible for all damage caused during his/her stay and must be covered by insurance.
Arrival: In order to facilitate the guest's arrival, detailed instructions will be sent by e-mail seven days prior to the start date of the stay. These instructions will include the steps required to arrange an appointment to collect the keys. If these instructions are not received by the deadline, it is imperative that the customer contacts us immediately to resolve the situation.
The customer undertakes to respect the date of their reservation, arrivals being authorised from 5pm. However, if the customer anticipates a late or delayed arrival, or if he encounters a last-minute problem, it is his responsibility to inform us in advance.
11.1 Departure Instructions and Keys: The client will receive instructions by e-mail to facilitate their departure, including the return of the keys. In all cases, the client undertakes to vacate the accommodation before 10am on the day of departure, in order to allow preparation for the future occupants. 11.2. Non-Receipt of Departure Instructions: If the client has not received these instructions, he/she should contact us immediately.
12. CAPACITY OF ACCOMMODATION
Reservations are made for a specific number of people. If the number agreed at the time of booking is exceeded, additional guests may be refused. The written agreement of the owner is required to receive guests.
13. INVENTORY OF FIXTURES AND FITTINGS AND FURNITURE.
Inventory of fixtures and fittings: acceptance of the reservation and validation of the General Terms and Conditions of Sale is equivalent to an inventory of fixtures and fittings. If the Customer notices a lack of equipment or a malfunction, he/she is invited to make this known within 24 hours. If no inventory is drawn up, the presumption of good condition (article 1731 of the French Civil Code) applies: the Customer is presumed to have received the accommodation in good condition and must return it in the same condition when vacating the premises. The Customer is obliged to use the rented property with due care. The state of cleanliness of the accommodation on the Customer's arrival will be recorded in the inventory of fixtures. The Customer is responsible for cleaning the premises during the rental period.
Soap, all necessary cleaning products and toilet paper are provided at the beginning of your stay. However, you will be responsible for renewing these items if necessary.
The Customer will receive the inventory by e-mail one day before arrival.
14. PROGRESS OF THE HOLIDAY
14.1 The Customer must avoid making any noise that might disturb neighbours, particularly noise from multimedia and other equipment.
14.2. The Customer may not object to a visit to the premises if the owner or his/her authorised representative so requests, in particular if windows or shutters left open by the Customer need to be closed urgently in his/her absence or to inspect any damage reported, or to replace defective appliances. In all cases, the owner will give the Customer prior notice if it becomes necessary to access the property in the Customer's absence.
14.3. Customers are entirely responsible in all circumstances for the safety of their children and for any disturbance caused to neighbours,
14.4. The Customer may not use the postal address of the rental property to receive mail or parcels.
14.5. The Customer must secure the shutters at each opening.
14.6 . Non-smoking accommodation, no smoking inside or leaning against the open window, Smoking areas: outside (garden, stairs)The Client must dispose of their cigarette butts and ashes properly in the ashtrays provided and must not, under any circumstances, throw them into the Property.
We have an outdoor car park with an automatic gate where you can park your car free of charge. Please note that vehicles longer than 5 metres are not permitted. Each flat is permitted to park one vehicle only. Vehicles must park in customer parking spaces 2, 3 or 4. Please park as close as possible to the wall so as to leave a 3-metre gap for the neighbouring property.
Parking spaces 1 and 5 are private and must not be used.
16. RUBBISH AND SELECTIVE SORTING
Customers must dispose of their rubbish and recyclable waste in the bins provided. It is strictly forbidden to leave rubbish in communal areas. Please do not throw anything in the toilets, except toilet paper.
When guests leave the property, they must ensure that all windows and doors are closed and locked to ensure the security of the property and to prevent damage caused by rain.
Water, electricity and air-conditioning charges are included in the price, but please turn off lights when leaving a room, do not leave water running unnecessarily and do not leave doors and windows open for long periods if air-conditioning is used, in order to respect the environment.
18. BREAKAGE / DAMAGE / THEFT / FORGOTTEN ITEMS
18.1. Any object broken or damage caused must be reported to the owner as soon as possible. Failure to do so may result in a deduction from the security deposit, or even more, if the security deposit is insufficient to cover the value of the stolen or damaged items.
18.2. Please note that towels must not leave the property.
18.3. Any theft or disappearance will result in a deduction from the security deposit, and even more if the security deposit is insufficient to cover the value of the stolen or lost items.
18.4. The customer assumes full responsibility in the event of theft or damage to the accommodation and may not take legal action against the owner. The owner declines all responsibility in the event of vandalism or the loss, theft or omission of objects on the site. If an object is left on the site, the cost of sending it will be borne by the customer.
19. CLEANING AND FINAL CLEANING OF THE ACCOMMODATION
The end-of-stay cleaning fee, included in the booking, covers the complete upkeep of the accommodation after your departure. However, we ask you to return the accommodation in a reasonable condition, without excessive soiling. Please also make sure that you put the dishes away and dispose of the rubbish in the bins located 100 metres outside the property. In addition, please clean all used appliances, including the coffee machine and filter and the barbecue if you have used it.
20. LIST OF EMERGENCY NUMBERS
The following emergency numbers can be used to contact emergency services free of charge 24 hours a day:
Police - Gendarmerie: 17
Fire brigade: 18
Emergency number for the deaf or hard of hearing: 114
European emergency number: 112
21. IN THE EVENT OF A PROBLEM
In the event of a fault or malfunction, please contact the owner immediately. We will do our utmost to resolve the situation. No reimbursement of breakdown or repair costs will be made without our prior agreement. It is important to report any breakage, damage or deterioration during your stay, even if no damage is apparent at first sight. In the event of loss or damage to any part of the accommodation, the amount of the deposit may be reduced according to the cost of repair or replacement.
22. FREE SECURE WIFI
The Landlord provides its tenants with free high-speed access (Wi-Fi) on request, without any guarantee of quality or availability, and the service is offered on an "AS IS/if available" basis. Under no circumstances shall the Landlord be held liable for the use of, access to or any difficulty in connecting to the Internet service.
23. SERVICES NOT USED
Please note that in the event of your stay being interrupted or cut short, whether due to late arrival or early departure on your part, no refund will be made for services not used.
24. COMPLIANCE WITH THE RULES
It is essential to respect the rules and regulations of the property. The owner reserves the right to cancel your occupancy permit and evict you from the property if you refuse to comply with these rules or if you cause a nuisance that disturbs neighbours or other holidaymakers.
Translated with www.DeepL.com/Translat